Shipping Insurance

After our team fulfills your order, you'll receive a shipping confirmation email with a tracking number. Download the Route mobile app for iOS or Android to easily track your package and get real-time delivery updates.

If your Route-protected order is lost, damaged, or stolen, our expert support team will assist in getting your preferred replacement or refund. Claims are typically reviewed for approval within 1-2 business days.

To file a claim, click here.

Once you've used Route's services and your package(s) have been delivered successfully, you cannot request a refund for this insurance.

Refunds: When processing a refund, Route includes coverage for the item's subtotal, shipping, and taxes. However, the Route Premium cost will not be refunded.

Reorders: Route will initiate reorders based on item availability. If certain items are unavailable, they will be refunded. Route will cover all costs associated with reorders, including shipping, taxes, and Route Shipping Protection.

Marked Delivered (Stolen):
Claims will undergo review within a range of 5 to 15 calendar days from the delivery mark. Please be aware that certain order issues may necessitate a filed police report.

Stuck In Transit (Lost):
Claims will be assessed within a time frame ranging from 2 to 30 calendar days from the last update. The maximum filing period is 365 days from the order date.

Damaged Package or Items:
Claims for damaged items necessitate photographic evidence of both packaging and item(s) and must be initiated no later than 15 calendar days from the delivery mark.

For a complete list of Route's policies, please refer here.

Certainly! Route provides reliable coverage for such situations. Safeguard your order from loss or theft by selecting Green Package Protection during checkout.

If your order hasn't been delivered, kindly initiate a claim with Route by clicking here.

To protect your order against damage that occurred during shipping, add Route Protect at checkout. Route covers damage as well!

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us, and we will be happy to work with you to remedy the situation.

If you decided to protect your order with Route during checkout, keep an eye on your inbox for a confirmation email from Route. Inside, you'll find a handy link to report any shipping issues.

You've got options: You can also use Route's app or the web to file a shipping issue right here. To get the ball rolling, make sure you have either your store order number OR your Route ID number, along with the email address connected to your order.

By the way, if you haven't already snagged the app, you can download it here! Happy shopping! 😊📦

Route's terms and conditions can be found here.

Absolutely, Route is an officially licensed insurance company, and it collaborates with SEG Insurance Ltd. as its partner.