Exchanges are processed as soon as your original item is shipped back. Typical processing time for refunds is 5-7 business days from the time your package arrives at our warehouse. All refunds will be credited to the original form of payment used for purchase. Store credits will be issued in the form of a gift card and can be used forever.
Shipping costs are non-refundable. Return shipping labels for refunds and exchanges will be generated automatically at customer expense. Exchanged items do not qualify for refunds.
In the event that you didn’t receive the item or received the wrong item please contact us immediately. All returns must be processed using the our easy return system. If there is a customer error in filling out the form, we can manual process the return but there is a 10% fee. We are not responsible for lost or stolen packages.
EXCEPTIONS & PROCESSED ORDERS
Amoena breast forms are non-returnable and non-exchangeable, but may be covered by a limited manufacturer’s warranty, if applicable. Once an order has been processed, it may not be cancelled. Please request a return once you receive the item back using the return instructions above. We reserve the right to decline a return if it does not meet our criteria, stated in the return policy rules and return instructions.