Returns & Exchanges

We offer an easy, worry-free return policy. You have up to 14 days to return an item for a refund & up to 30 days for an exchange or store credit. If there's ever a problem, we'll make it right! 

BONUS CREDIT

We are giving away a $12 bonus credit if you select exchange or store credit that you can use immediately to shop now.

RETURN POLICY RULES

• Due to Covid health regulations - USED products with MISSING TAGS OR PACKAGING WILL NOT BE ACCEPTED.
• If you don't absolutely love our shapewear, we will take it back unworn and with tags attached
• Items must be unworn, free of scents and marks with all tags still attached and shipped back in their original packaging
• Any garment returned used with missing tags or damaged packaging will not be eligible for returns and will be shipped back to you at your own expense
• Items marked as Final Sale Clearance are not refundable or exchangeable

RETURN INSTRUCTIONS

• Make sure the product is brand new, with tags, or original packaging or your return will be denied
• If your product is used or does not have packaging or tags it will be sent back at your expense
• We'll issue your refund, gift card, or exchange once we approve your return.
• Please remember to put the shipping label on outer most package, not directly on the item or items branded packaging
• Please start a return or exchange by following this link:
  Start a return or exchange

REFUND AND EXCHANGE PROCESSING

Exchanges are absolutely free and are processed as soon as your original item is shipped back. Typical processing time for refunds is 5-7 business days from the time your package arrives at our warehouse. All refunds will be credited to the original form of payment used for purchase. Store credits will be issued in the form of a gift card and can be used forever.

Shipping costs are non-refundable. Return shipping labels for refunds will be generated automatically at customer expense. Exchanged items do not qualify for refunds.

In the event that you didn’t receive the item or received the wrong item please contact us immediately. All returns must be processed using the our easy return system. If there is a customer error in filling out the form, we can manual process the return but there is a 10% fee.

EXCEPTIONS & PROCESSED ORDERS

Amoena breast forms are non-returnable and non-exchangeable, but may be covered by a limited manufacturer’s warranty, if applicable. Once an order has been processed, it may not be cancelled. Please request a return once you receive the item back using the return instructions above. We reserve the right to decline a return if it does not meet our criteria, stated in the return policy rules and return instructions.